Please read carefully before placing your order.

At Aliyy By Shehanas Ali, we maintain a strict No Return, No Refund, and No Exchange Policy. Once a product is delivered, it cannot be returned, refunded, or exchanged under normal circumstances.

✅ Exceptions – Exchange Only

We offer replacement/exchange only in the following cases:

Wrong item delivered

Damaged product received

Manufacturing defect

To be eligible for an exchange, you must:

Contact us within 24 hours of delivery.

Share a complete, uninterrupted unboxing video starting from the sealed package until the product is fully displayed.

The video must clearly show the shipping label, packaging, and the issue with the product.

Please Note: Without a valid unboxing video, no exchange, replacement, or refund request will be accepted.

⚠️ Important Notes

No returns, refunds, or exchanges for:

Change of mind

Incorrect size ordered

Colour or design preference

Delay caused by courier services

Refusal to accept delivery

Products that have been worn, washed, used, altered, or damaged after delivery are not eligible for exchange.

Sale items, discounted products, jewellery, accessories, customized products, and gift cards are strictly non-returnable, non-refundable, and non-exchangeable.

Customers are requested to check the product description, images, and size details carefully before placing an order.

Final Decision

Aliyy By Shehanas Ali reserves the right to reject any claim that does not comply with this policy. Our decision regarding returns, exchanges, and refunds shall be final.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.